The access to the customer and technical support that a web hosting company offers can tell you a lot for the services they provide too. In the event that you are allowed to use only email messages and / or tickets, you have most likely discovered some reseller and not the hosting supplier. When this is the case, you'll have to wait for a couple of days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual website hosting company for additional assistance. If the supplier provides you with various means of communication with fast response time available anytime, they are most likely the top provider, not a reseller. Therefore you'll reap the benefits of well-timed assistance and quality support as they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally much better to communicate with your web hosting company directly using your favourite way of communication.
24/7 Customer Support in Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our web hosting services feature 24/7 tech support and various means of communication. If you don't have an account yet, you can call us or come on our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up ordering a service which you cannot use effectively. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it requires more analysis. In contrast to the majority of providers out there today, we respond to all the tickets within one hour, so you won't need to wait for an entire day. Our support services are available day and night, even during official holidays.