In case you’ve ordered a hosting plan and you have some inquiries connected to a particular feature/function, or in case you have encountered some challenge and you need help, you should be able to get in touch with the respective support staff. All web hosting companies use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, due to the fact that the most effective way to deal with an issue most often is to open a ticket. This type of communication renders the responses exchanged by both sides simple to follow and permits the customer care staff representatives to escalate the case in the event that, for example, a server admin has to interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll need to use no less than two different accounts to get in touch with the tech support team and to actually manage the hosting space. Non-stop logging in and out of different accounts might be a drag, not to mention the fact that it requires a lot of time for most hosting companies to process ticket requests.
Integrated Ticketing System in Web Hosting
In contrast with what you may find with lots of other web hosting companies, the trouble ticket system that we use with our web hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember different logon credentials, since you will be able to manage your tickets and the web hosting account itself from one place. So, if you’ve got a question or face a difficulty, you can get in touch with our help desk support staff representatives on the spur of the moment. Our system comes with a smart search option. This suggests that even in case you’ve sent multiple tickets over the years, you’ll be able to track down the one that you want without any difficulty. Plus, you can see knowledge base tips for solving common difficulties.