A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is a very efficient method to get some info about the web hosting services or get some issue resolved since you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of errors when you exchange info like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you can do something else entirely while the agent examines the issue in question. In addition, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the telephone fees that you will have to pay in case you're calling to another country.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we provide live chat support as well. You are able to contact us every day, including holidays and weekends, and we can give you more information about the web hosting that we offer if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for strictly tech matters you will need to open a ticket to the tech support team, because such issues require more time to be dealt with, you may still contact us through the live chat for some tech information. To give you an example, we will help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our phone lines are already off for the day, you can talk with a live person.