One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and in what way does it improve user experience?
In case you’ve got a website, a problem can always show up and it does not automatically need to be connected with the hosting service. For instance, something can go wrong when you bring a software application up to date or some important data might be edited or erased unintendedly. Regardless of what the essence of the problem might be, you’ll need to contact the tech support team and ask them to retrieve a backup or to help you solve the problem that you are struggling with. How quickly they will do that will predetermine how much time your sites will be offline. For particular websites such as social networks or web stores, a regular downtime period too often equals lost customers and cash. This is why, it is essential to use the services of a company that offers not only a good support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
In case you’re using one of our web hosting and you’ve got a question or experience a certain obstacle, you can contact us 24/7 by submitting a helpdesk ticket or by writing an email and we promise that you will have an answer within the hour. In case the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we’ll give you all the necessary info – what possible solutions to try, what settings to check, etc. Normally, you’ll receive a response within less than thirty minutes, so waiting around for hours and hours or even for more than a day to get help is something impossible. Our 60-minute reply guarantee applies to any enquiry that you may have – technical, billing or general.