You can find lots of web hosting suppliers available, but many of them are resellers who have minimal resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will receive via this particular way of communication varies depending on the provider - a few of them provide you with expert phone support, many others offer common and customer support only since some matters are more time-consuming and it would be faster and easier to be resolved with a support ticket, especially if the issue needs to be escalated. Nonetheless, it's good to know that you can contact your hosting supplier because there're a lot of small matters which can be resolved easily and in a very timely manner with a call, not mentioning that you can get more information for the services even before you become a client.

Phone Support in Web Hosting

We believe that being able to consult with a live agent is very important, that's why we have three support lines around the globe (UK, USA and Australia) and you'll be able to reach us over the phone for fourteen hours a day. In case you consider purchasing one of our web hosting, for example, you have the option to give us a call and learn more about our services before placing your order to be sure that we do cover all the system requirements for your web sites. After the purchase, you'll be able to call us about all of the sales or billing troubles you may have, or receive any general or basic tech information that you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.