A 99.9% Server Uptime
We have set up our web hosting system using stable hardware components and strongly modified software. Our administrators have installed a tweaked version of SELinux on our physical servers to ensure utmost security and reliability. We’ve set up several DoS prevention units combined with powerful firewalls to make sure our network is invincible and secure.
Our web hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware elements manufactured by Juniper. In addition, on each router, we have placed a firewall with a sophisticated set of rules in order to sift all suspicious requests.
Therefore, in each of our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not satisfied with our web hosting services, or if you find them inadequate, or if you decide that you should have a VPS servers instead of a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control over your domains even if you close your account with us.
24/7 Technical Support
We have punctiliously selected each individual member of our 24x7 support department so that we can offer you the very best customer support service that you can possibly get. Each one of our support engineers has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. Besides, they are available 24/7/365 – you will be able to reach them at any time and they will reply back to you as quickly as possible.
Their average response time is under twenty minutes, whilst with other hosting distributors you have to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within 1 hour.