Customer Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response time warranty for each ticket or email that you send to our customer service team. We’ll rapidly respond to all the standard questions and forward the case to our administrators if additional assistance is needed. If you take advantage of the Optional Admin Services package, we will carry out any of the included server administration services at a time that has been agreed upon earlier.
A First–Rate Customer Care Service
- We’ll be online for you round–the–clock to reply to any enquiries that you may have connected to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance with server administration tasks, you can have a glimpse at our Optional Admin Services package, which includes data backup hard drive storage space, OS updates every week, server monitoring and restarting services, plus installation and troubleshooting procedures.
An Intuitive Help Area
Our Web Control Panel was preinstalled for every dedicated server. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the how–to articles also video versions that show all the operations that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Web Control Panel section.